Runtime Errors

See the C-More5 Error Code Lookup Tool for error codes and explanations.

Runtime Errors

Code	Panel Message	SYS_ERR Error Code	Definition	Possible Cause
Log Error
RTE-001	Log Failed. Not enough Memory Space in %Device%	2001	%Device% is SD1, or USB1, 2 or 3	The storage location does not have enough available memory to store data.
RTE-002	Log Failed. %Device% cannot be found	2002	%Device% is SD1, or USB1, 2 or 3	The storage device is missing or defective.
RTE-003	Log Failed. Can not write file - %file%	2003	%file% is file name	Log failed for reason such as write protect.
RTE-004	Log buffer memory is full	2004	%file% is file name	The Data log buffer in the SRAM memory is full.
Screen Capture
RTE-011	Capture failed. Not enough memory space in %Device%	2011	%Device% is SD1, or USB1, 2 or 3	The storage location does not have enough available memory to store data.
RTE-012	Capture Failed. %Device% cannot be found	2012	%Device% is SD1, or USB1, 2 or 3	The storage device is missing or defective.
RTE-013	Capture failed. Can not write file - %file%	2013	%file% is file name	Write protection may be enabled on the storage device. The data log failed.
Handshake
RTE-021	Handshake Timeout Error	2021	—	Communications timeout when you use Notification and Handshake signals in a Recipe or Numeric Entry Object.
E-mail
RTE-041	E-mail Connection Error %Address%	2041	%Address% is e-mail address.	The SMTP address in the panel network settings is incorrect.
RTE-042	Send E-mail Error %Address%	2042	%Address% is e-mail address.	The email address in the address book is incorrect.
RTE-043	E-mail Failed. The file cannot be attached.	2043	—	—
Send FTP
RTE-051	FTP Connection Error %Address%&%ID%	2051	%Address% is FTP address. %ID% is log in ID	The FTP service settings in the panel network are incorrect.
RTE-052	Send FTP Error %Address%&%ID%	2052	%Address% is FTP address. %ID% is log in ID	The FTP server has not granted write permissions.
Send FTP Error
RTE-053	FTP Failed. The file cannot be copied.	2053	—	—
Receive FTP
RTE-061	Receive FTP Error %Address%&%ID%	2061	%Address% is IP address. %ID% is log in ID	—
RTE-062	RTE-062 FTP Server stopped due to excessive connections from %Address	2062	%Address% is IP address	The listed IP Address has attempted unsuccessfully to connect to the FTP Server in what appears to be a Denial of Service attack.
HTTP
RTE-071	Receive HTTP Error %Address%&%ID%	2071	%Address% is IP address. %ID% is log in ID	—
Sound
RTE-081	Sound Failed. Not enough Memory.	2081	—	The panel does not have enough memory to play the sound file.
Ethernet
RTE-091	IP Address Conflict - Correct IP Address and Power Cycle	2091	—	—
Multiple Recipe
RTE-101	Record doesn't exist	2101	—	The recipe file or Data doesn't exist.
RTE-102	File cannot open	2102	—	The recipe file cannot be opened.
RTE-103	Wrong Data - Row:%Row% Col:%Col%	2103	%Row% is line number. %Col% is column number.	Something is wrong with the numeric character Data in the recipe file.
RTE-104	Wrong Tag - Row:%Row% Col:%Col%	2104	%Row% is line number. %Col% is column number.	Something is wrong with the numeric character Data in the tag Data recipe file.
RTE-105	Recipe - Index(%Row%) error	2105	%Row% is line number.	The Recipe record number is outside the acceptable range.
RTE-106	Not enough buffer memory	2106	—	Memory allocation failed.
RTE-107	Recipe file cannot be written	2107	—	The recipe file write failed.
RTE-108	Wrong File Format	2108	—	The recipe file format is incorrect.
RTE-109	Not enough Memory Space in %Device%	2109	%Device% is “Built-in Flash”, “SD1”	The storage location does not have enough available memory to store data.
Action
RTE-121	Action overflows.	2121	—	The number of actions executed in the event exceeded the maximum number.
SD Ejection
RTE-130	SD1 has been removed from the panel and the panel has stopped. To restart the panel, insert the SD1 card and press Reboot.	2130	—	SD1 is not inserted.
RTE-131	The panel has detected a Project file in SD1 and in the Panel Built-in-Flash. Only one location can contain a project. See Help File topic Project Storage/Boot Location	2131	—	The panel booted with a project on both the SD1 card and the built-in flash memory. Clear one of the project locations.
SRAM Error
RTE-141	Date is Incorrect.	2141	—	May occur if power is off for more than 30 days and internal battery is depleted.
SRAM Error
RTE-500	SRAM Check Sum Error	2500	—	Memory in the panel may be corrupt if there is a power loss. Cycle power to the panel and attempt another transfer.

Error Code Cause(s) and Possible Solution(s)

RTE-004

Possible Cause	Solution
The external storage (USB, CF etc.) is not finished writing data.	Complete the data write before starting a new process.
The SYS xxx EJECT Tag was triggered while writing data, stopping the process.	Reinsert the memory device and try again.

RTE-042

Possible Cause	Solution
Incorrect send-to email address in the Address Book database.	Make sure the send-to address is correct.
Incorrect Send-from email address in Panel Settings Email Client tab.	Make sure that the email and password are correct in Panel Settings Email Client tab.
Email server blocks Send-from or IP Address.	Check server requirements and limitations.
Email server requires an SSL connection.	Check server requirements and limitations.

RTE-130

Possible Cause	Solution
The project exists on the SD card inserted in SD1 and when you remove the SD card, the project is no longer on the panel.	Reinsert the SD card containing the project back into SD1. Versions after 6.14 include a Message that if you eject the SD card the project stops. You can choose to cancel the action without affecting the project. You will see a message that the project is stopped if you remove the SD card without the SYS SD1 Eject tag.
The project exists on the SD card inserted in SD1 and you want to restore the project to the panel, but you remove the SD card.

CM413