Runtime Errors

 Topic: CM413
Run Time Errors
Code Panel Message SYS_ERR Error Code Definition Reason
Log Error
RTE-001 Log Failed. Not enough Memory Space in %Device% 2001 %Device% is SD1, or USB1, 2 or 3 The storage location does not have enough available memory to store data.
RTE-002 Log Failed. %Device% cannot be found 2002 %Device% is SD1, or USB1, 2 or 3 No device or defective device
RTE-003 Log Failed. Can not write file - %file% 2003 %file% is file name Log fail for reason such as write protect.
RTE-004 Log buffer memory is full 2004 %file% is file name The Data log buffer in the SRAM memory is full.
Possible cause and solutions: RTE-004
Screen Capture
RTE-011 Capture failed. Not enough memory space in %Device% 2011 %Device% is SD1, or USB1, 2 or 3 The storage location does not have enough available memory to store data.
RTE-012 Capture Failed. %Device% cannot be found 2012 %Device% is SD1, or USB1, 2 or 3 No device or defective device
RTE-013 Capture failed. Can not write file - %file% 2013 %file% is file name Write Data protect possibly enabled, Data log failed
Handshake
RTE-021 Handshake Timeout Error 2021 — Communications timeout when you use Notification and Handshake signals in a Recipe or Numeric Entry Object
E-mail
RTE-041 E-mail Connection Error %Address% 2041 %Address% is e-mail address. Wrong SMTP address on Touch Panel Network
RTE-042 Send E-mail Error %Address% 2042 %Address% is e-mail address. Wrong e-mail address on Address book
Possible cause and solutions:RTE-042
RTE-043 E-mail Failed. The file cannot be attached. 2043 — —
Send FTP
RTE-051 FTP Connection Error %Address%&%ID% 2051 %Address% is FTP address. %ID% is log in ID Wrong FTP service on touch panel network
RTE-052 Send FTP Error %Address%&%ID% 2052 %Address% is FTP address. %ID% is log in ID No FTP write permissions granted
  Send FTP Error — — —
RTE-053 FTP Failed. The file cannot be copied. 2053 — —
Receive FTP
RTE-061 Receive FTP Error %Address%&%ID% 2061 %Address% is IP address. %ID% is log in ID —
RTE-062 RTE-062 FTP Server stopped due to excessive connections from %Address 2062 %Address% is IP address The listed IP Address has attempted unsuccessfully to connect to the FTP Server in what appears to be a Denial of Service attack.
HTTP
RTE-071 Receive HTTP Error %Address%&%ID% 2071 %Address% is IP address. %ID% is log in ID —
Sound
RTE-081 Sound Failed. Not enough Memory. 2081 — There is not enough memory to play the sound file
Ethernet
RTE-091 IP Address Conflict - Correct IP Address and Power Cycle 2091 — —
Multiple Recipe
RTE-101 Record doesn't exist 2101 — The recipe file or Data doesn't exist.
RTE-102 File cannot open 2102 — The recipe file cannot be opened.
RTE-103 Wrong Data - Row:%Row% Col:%Col% 2103 %Row% is line number. %Col% is column number. Something is wrong with the numeric character Data in the recipe file.
RTE-104 Wrong Tag - Row:%Row% Col:%Col% 2104 %Row% is line number. %Col% is column number. Something is wrong with the numeric character Data in the tag Data recipe file.
RTE-105 Recipe - Index(%Row%) error 2105 %Row% is line number. The Recipe record number is outside the acceptable range.
RTE-106 Not enough buffer memory 2106 — Memory allocation error
RTE-107 Recipe file cannot be written 2107 — The recipe file write failed.
RTE-108 Wrong File Format 2108 — The recipe file format is incorrect.
RTE-109 Not enough Memory Space in %Device% 2109 %Device% is “Built-in Flash”, “SD1” The storage location does not have enough available memory to store data.
Action
RTE-121 Action overflows. 2121 — The number of actions executed in the event exceeded the maximum number.
SD Ejection
RTE-130 SD1 has been removed from the panel and the panel has stopped. To restart the panel, insert the SD1 card and press Reboot. 2130 — SD1 is not inserted.
For more information: RTE-130
RTE-131 The panel has detected a Project file in SD1 and in the Panel Built-in-Flash. Only one location can contain a project. See Help File topic Project Storage/Boot Location 2131 — If the panel is booted with a project on both the SD1 card and the built-in flash memory, one must be cleared.
SRAM Error
RTE-141 Date is Incorrect. 2141 — May occur if power is off for more than 30 days and internal battery is depleted.
SRAM Error
RTE-500 SRAM Check Sum Error 2500 — Memory in the panel may be corrupt if there is a power loss. Cycle power to the panel and attempt another transfer.

Error Code Cause(s) and Possible Solution(s)

RTE-004

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Possible Cause Solution
The external storage (USB, CF etc.) is not finished writing data. Complete Data writing before you start a new process.
SYS xxx EJECT Tag when writing data, stopping the process. Reinsert the memory device and try again.

RTE-042

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Possible Cause Solution
Incorrect send-to email address in the Address Book database Make sure the send-to address is correct
Incorrect Send-from email address in Panel Settings Email Client tab Make sure that the email and password are correct in Panel Settings Email Client tab
Email server blocks Send-from or IP Address Check server requirements and limitations
Email server requires an SSL connection Check server requirements and limitations

RTE-130

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Possible Cause Solution
The project exists on the SD card inserted in SD1 and when you remove the SD card, the project is no longer on the panel.   Reinsert the SD card containing the project back into SD1. Versions after 6.14 include a Message that if you eject the SD card the project stops. You can choose to cancel the action without affecting the project. You will see a Message that the project is stopped if you remove the SD card without the SYS SD1 Eject tag.
The project exists on the SD card inserted in SD1 and you want to restore the project to the panel, but you remove the SD card.